Shipping Policies

We are located in England in the UK, and we use Royal Mail for both domestic and international orders. 

We ship worldwide, and always strive to provide the cheapest option available. We get proof of postage, always, but if you need signed or tracked, please contact us.

When to expect your order? 
We ship out at least once a week (usually a monday) and depending on where you live it can take between 2-10 business days to get to you. We know you're excited, and we try to get it out to you asap!! If you haven't received your order after two weeks, please let us know! 

Pre-orders & Custom orders?
Pre-Orders of yarn usually take a week to get to us, then normal shipping times apply. Custom orders are usually done within a week of receiving the order unless otherwise specified. We will e-mail you of any changes. 

Packaging:
We use recycled and reused packaging. It's something we pride ourselves on. Your order is packed in a recyclable brown paper bag, tied with a string and then placed into a reused or biodegradable mailer. We also handwrite all our labels, as we know some of you get a kick out of that! It's a small personal touch but it makes us smile.

Gift: 
If you're buying a gift for someone and want us to take off price tags or not put an invoice in, please let us know.

Want to pick up your order in our near-Bristol shop?
Sure thing, just shoot us an e-mail and we'll refund you the postage and keep your order safe until you get here. :)